Can the social sciences make conversational chatbots better?

Theoretical perspectives for designing and assessing conversational bots

ChatGPT has made a lot of waves recently. What can the social sciences tell us about how to think about the user experience and measure outcomes? In my latest post, I look at some key theories that can inform design, development, and evaluation of conversational bots. The focus is on applications in wellness, but this framework should be of interest to readers from a variety of areas.

You’ll see a HUGE table in there, and unfortunately Substack (oddly) doesn’t support tables yet, so I’ve instead published this piece on my company site.